We aim to ensure our customer's full satisfaction so we offer returns within 10 days from the date of delivery, when you receive your order.
You may make returns following one of the following options:
Visit us in person and a member of our team will be happy to assist with returning or exchanging your item. Any approved returns will be refunded to the original method of payment.
To start a return, you can contact us at email@example.com, through our website contact form, or call our store directly to initiate the return of your order. Once approved, the customer is responsible for return shipping fees. Products must be in the same condition as they were delivered and original instructions, accessories, and any brand packaging must also be included. Returned items will be carefully inspected. When the package is received in our store, a refund will be issued to the original method of payment used for the purchase. Items sent back to us without first requesting a return will not be accepted. If you are returning an item over $75, consider using a traceable shipping service or purchasing shipping insurance.
Please allow up to 10 business days for the refund to credit your account. If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final sale items or gift cards. Shipping costs are also non-refundable on all purchases.
To make an exchange in size, color or item, please request an exchange using our contact form below to process a new order. Let us know the new item you'd like, or we are happy to assist and answer any questions you may have to help you find a new piece you’re satisfied with.