Refund policy

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

To exercise this right, submit a return request through your customer account or contact us at info@andersonsjewelry.com before the 14-day period expires. You must return the item(s) within 14 days of notifying us. Return shipping costs are your responsibility.

We will issue a full refund, including original outbound shipping, within 14 days of receiving the returned goods, to your original payment method.

Note: Custom or personalized items may not be eligible for withdrawal. Please contact us if you have questions about your specific order.

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General Return Policy (For United States and All Markets Outside of EU)

We aim to ensure our customer's full satisfaction so we offer returns within 10 days from the date of delivery, when you received your order. See exceptions below.

You may make returns following one of the following options:

Store return

Visit us in person and a member of our team will be happy to assist with returning or exchanging your item. Any approved returns will be refunded to the original method of payment.

Online return

To start a return, you can contact us at info@andersonsjewelry.com, contact us through our website contact form, or call our store directly to initiate the return of your order. Products must be in the same condition as they were delivered and original instructions, accessories, and any brand packaging must all be included. Returned items will be carefully inspected. Once approved, the customer is responsible for return shipping fees. When the package is received in our store, a refund will be issued to the original method of payment used for the purchase. Items sent back to us without first requesting a return will not be accepted.  If you are returning an item over $75,  consider using a traceable shipping service or purchasing shipping insurance. 

Please allow up to 10 business days for the refund to credit your account. If more than 15 business days have passed since we’ve approved your return, please contact us at info@andersonsjewelry.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on final sale Fashion jewelry or gift cards. Shipping costs are also non-refundable.

Exchanges

To make an exchange in size, color or item, please request an exchange using our contact form below to process a new order. Let us know the new item you'd like or we are happy to assist and answer any questions you may have to help you find a new piece you’re satisfied with. 

 The time it takes for your exchange to arrive may vary depending on where you live. If you are shipping an item over $75,  consider using a traceable shipping service or purchasing shipping insurance.